The cover is offered as a capital payment of R10 000 upon the death of the Subscriber. The cover is offered for up to 3 (three) months of up to R2 000 a month for unpaid Post-Childbirth leave from permanent employment by any natural or adoptive parent other than the natural mother. The cover is offered for up to 3 (three) months at up to R2 000 a month for unpaid female maternity leave from permanent employment. If within your Pay Bill Assist contract period you sustain any of the following incidents, we will pay the following benefit to be credited against your subscriber account:įor the employed and the self-employed, benefits of up to R2 000 a month are paid for up to 6 (six) months following an accident that causes injury or illness which keeps the Subscriber away from work for a minimum of five consecutive working days as confirmed by a qualified medical practitioner.įor the employed and the self-employed, benefits of up to R2 000 a month are paid for up to 6 (six) months following an illness which keeps the Subscriber away from work for a minimum of five consecutive working days as confirmed by a qualified medical practitionerįor the employed, if a Subscriber becomes unemployed their Cell C Subscriber account will be paid by Cell C, up to R2 000 a month for up to 6 (six) months, involuntarily and without fault following a mandatory redundancy and who is actively seeking work These benefits cease on the termination of your Cell C Postpaid/Hybrid Product. “Subscriber” means a customer of Cell C who has purchased a mobile phone package from Cell C that includes Pay Bill Assist or purchases the Pay Bill Assist Data Bundle and who has been an active subscriber for three months, is between the age of 18 (eighteen) years and 65 (sixty five) years and is in permanent employment and is not retired or in full time education. The benefit is included at no cost to you in your Cell C Postpaid/Hybrid contract or is a value added benefit which is included within your data bundle. All benefits are subject to terms and conditions, including exclusions which can be read and downloaded from Cell C Pay Bill Assist T&CĬell C Pay Bill Assist helps Cell C Subscribers to continue to pay their cellular bills and maintain the cost of their handsets if they are unable to work due to death, accident, illness, involuntarily unemployment, and unpaid maternity or unpaid post-childbirth leave. All the info you need can be found in the spoiler contained in the linked post below.Please Note: This is not an insurance policy and it summarises the benefits and conditions offered by Cell C to You as the Subscriber. Send a detailed private message to customer support with your account info and check back in the morning for a reply. I have mixed up my 90th day deadline as well so I understand your position. If it originally came from pm/koodo/telus then you can likely get your phone number assigned to your account once you acquire a new Sim card and activate a new account. You can also ask the CSA if your phone number is retrievable. If you were the victim of a compromised card or for any other reason the card issuer reversed payment of prepaid mobile service then there are severe consequences even after restorative payment is made. The only other possibility is an account suspended because of a chargeback and access is restricted. You need to contact customer support and find out when your account was canceled as there have been a few cases of pm sending a warning email of an imminent account deactivation but mistakenly giving the customer more grace period than they actually have.regardless $$ rewards accounts cannot be resurrected. Public mobile has no retail presence other than the sale of payment vouchers and Sim cards (at corporate telus and koodo stores and select mobile klinik locations) so going to a phone store won't help with your current issue. If it's been done in error then pm can recreate it but accounts just don't cancel before 90 days unless you port your phone number out. The recording said "I'm sorry but we can't seem to find that phone number?" That is a telltale sign of an account that's been canceled and deactivated.
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